When a device fails, how long can you wait?

Hardware maintenance contracts for businesses

A hardware failure can sideline an employee, a server or part of your operations.

Lauserco maintains your equipment and steps in when a problem arises, to cut delays and surprises.

Talk to an IT expert

A Lauserco technician assists an employee at their workstation

Waiting for the failure usually costs more than preparing for it

A device can run for years without trouble.

But once it becomes critical to operations, an unexpected failure quickly costs the whole company time.

A hardware failure is unpredictable. How you respond to it should not be.

A server stops responding.
A part has to be replaced quickly.
An essential workstation becomes unusable.
Nobody knows whether the device is still covered.
The repair depends on a manufacturer's lead time.
Service costs become unpredictable.
Equipment ages without any real tracking.

What a contract covers

A service contract tells you what to do before the emergency

Lauserco contracts are shaped around the equipment covered and the needs of the business. They can include equipment tracking, planned service visits and a more predictable cost structure.

01 Equipment inventory We identify the covered equipment so we know what has to be maintained and tracked.
02 Regular inspection Checks help spot signs of ageing or trouble before an outright failure.
03 Service call When covered equipment has a problem, the team can step in under the terms set out in the contract.
04 More predictable budget The contract structure helps frame certain support and maintenance costs.

Our service capacity

Why Lauserco can step in more directly

Anyone can offer a contract. Far fewer companies can show a manufacturer relationship, parts on hand, an in-house team and a service fleet.

1998 HPE authorized service centre since 1998, a technical relationship with a major infrastructure manufacturer.

Parts on hand Having some parts available reduces the need to order from outside for every service call.

In-house team Service calls are carried out by Lauserco technicians.

Field service When the problem calls for someone on site, our technicians come to you.

Life cycle

Extending useful life without keeping hardware too long

Good maintenance is not about keeping a device forever. It is also about understanding its condition and knowing when a repair still makes sense, or when replacing is the better call.

Maintain

Service the equipment that still does its job properly.

Repair

Fix problems while a repair still makes sense.

Monitor

Spot the equipment whose reliability is starting to slip.

Replace

Plan the change before critical hardware becomes a risk to operations.

Two offerings not to be confused

Maintenance contract or managed IT services?

The two approaches can also complement each other.

Hardware maintenance contract

Focused on the covered equipment, its upkeep and the service call when a hardware problem occurs.

Managed IT services

A broader approach that can include user support, monitoring, network, security and day-to-day IT management.

Your hardware is part of a larger environment

Infrastructure, hardware and software To plan replacements and modernize equipment. Server migration When a server has to be replaced or moved to a new environment. Managed IT services To take on day-to-day support and maintenance. Networking and Wi-Fi To maintain the infrastructure that connects your equipment.

See all our services

Contact

Is your IT fleet really ready for the next failure?

You do not need to work out which contract suits you. Tell us which equipment is essential to your operations and how it is maintained today.

We can then work out the right level of coverage with you.

514-354-5050

Tell us about your IT hardware

Maintenance · Service · Parts · In-house team