Our values show in the way we work

An IT company built on trust, reliability and being close at hand

Since 1984, Lauserco has worked with businesses on a simple basis: understand before recommending, prevent rather than repair, and be there when it counts.

Talk to our team

Two Lauserco managers going through a client file together

Advice

Understand before recommending

Technology should never be chosen just because it is new. We start by understanding your operations, your constraints, your users and your goals before proposing anything.

The right solution is not necessarily the newest one. It is the one that actually answers the need.

Reliability

Choose reliability over fashion

We look for solutions that are robust, maintainable and suited to our clients' environments. The best choice is not always the one with the most features: it is the one the business can actually count on.

Reliability before novelty

Technology should support operations first, not become a project that needs constant watching.

The right fit

Hardware, software and infrastructure have to match how your teams actually work.

The long view

Maintenance, compatibility and growth matter as much as the purchase price.

Prevention

Prevent rather than repair

Our managed services model is built to cut down emergency call-outs. We monitor servers, workstations and networks, apply patches, verify backups and track the overall state of the infrastructure.

The best incident is the one your team never notices.

Continuous monitoring Servers, workstations and network equipment are watched continuously.

Scheduled patching Updates are applied around your operations, not against them.

Verified backups Checked daily, because an untested backup protects nothing.

Monthly report Incidents, alerts and the state of the infrastructure, delivered every month.

Accountability

Taking responsibility end to end

An IT problem should not turn into a game of ping-pong between suppliers. Lauserco brings support, network, infrastructure, security, telephony and Microsoft environments together under one team.

One team. One invoice. No silos.

In-house team
Tier 1 to Tier 3 support
Networking
Infrastructure
Security
Microsoft 365
IP telephony
Backup and recovery

Security by design

Securing without creating new risks

Cybersecurity should not add new vulnerabilities to the environment it is meant to protect. We use a layered approach and deliberately limit standing access to our clients' systems: monitoring runs read-only, and no device is taken over without explicit authorisation.

See how we approach IT security

24/7 MDR
Protection for workstations, servers and Microsoft 365
Immutable Veeam backups
Practices aligned with the NIST Cybersecurity Framework 2.0
No permanent third-party RMM agent

Close at hand

Being there when the technology needs hands on site

Remote support settles a great many problems quickly. But some situations still call for someone on site, so we keep a real capacity to intervene in the field.

Remote when that is faster. On site when that is what it takes.

HPE service centre An authorised HPE service centre since 1998.

Parts on hand Parts kept in stock, so nothing waits on an order.

In-house technicians No subcontractor between you and the person doing the work.

Service vehicle fleet Service vehicles ready to head to your premises.

Leadership

Leadership that knows IT from the inside

At Lauserco, the leadership stays directly connected to the technical reality.

Peter Lane

President

Leading Lauserco since 1987, Peter Lane brings hands-on experience spanning several generations of business technology.

His expertise covers networking, servers, Microsoft Exchange, virtualisation, network security and disaster recovery.

Bernard Labossière

Vice-president and co-owner

An IT specialist since the 1990s, Bernard combines technical expertise with project management.

His track record covers server migrations, Exchange, Hyper-V, VMware, IP telephony, firewalls, VPNs, databases and backup systems.

Strategic decisions stay connected to what happens in the field.

Relationships

Building relationships that last

A solid IT relationship is built over time. It rests on knowing the environment, trusting the recommendations, and being there as needs change.

Some of Lauserco's managed services relationships have run for several decades.

A client who stays is probably the best proof that a partnership works.

Since 1984

More than 40 years of technological change

When Lauserco started in 1984, business computing looked very different. Since then the systems have changed, the threats have evolved and organisations have become far more dependent on their technology.

One thing has not changed: helping businesses use technology without it getting in the way of their operations.

In short

Our values in five principles

Understand before recommending Technology has to answer the real needs of the business.

Choose reliability We look for solutions that are robust and durable.

Prevent rather than repair We cut down emergencies before they disrupt operations.

Take responsibility One team follows your whole environment.

Build for the long term Becoming a dependable partner, not a one-off supplier.

Contact

Looking for more than an IT supplier?

Choosing an IT partner means handing over an essential part of your business.

Let us take the time to understand your needs and see whether our way of working suits yours.

514-354-5050

Talk to our team

Since 1984 · In-house team · Remote and on site